(NewsNation Now) – Taxpayers may have difficulty with declarations, contact the Internal Revenue Service by phone and get information from them “Where is my return?” and “Where is my corrected return?” instruments of this upcoming tax season, warned National Taxpayer Attorney Erin M. Collins at a Senate hearing on finance on Thursday.
“Paper is an IRS cryptonite, and the IRS is still buried in it. Undoubtedly, paper processing remains the biggest challenge for the agency, and it will continue throughout 2022, ”Collins said in her testimony.
For the context of how buried, according to Senate Finance Committee senior Senator Mike Krapo, Idaho, there are nearly 24 million unprocessed tax returns left by 2021. In addition, the IRS is facing an unprecedented volume of calls: 1 in Last year, 10 Americans had difficulty in supporting someone. And, according to reports, the question of the quality of service equipment, which dates back to the 1960s.
While Democrats and Republicans have talked about who is to blame, at its core the problem is rather a lack of resources in the IRS in the face of increased accountability.
Between managing compliance with the Affordable Care Act, distributing monthly tax credits to children, absorbing the lack of employment, and inadequate equipment and poor workflow practices, the result is a long wait for taxpayers.
According to an IRS inspector earlier this month, simple problems such as paper jams caused untimely check deposits, resulting in the agency losing about $ 56 million last year. Some returns were delayed for up to 10 months. The same report found that solving the underlying problems could cost less than $ 1 million. In the absence of these updates, this year’s documents could be much worse.
As a decision, the IRS says it is implementing a comprehensive strategy of drastic indicators to address backlogs faster, and advocates long-term corrections from Congress, including more money for staffing and increased enforcement to catch tax fraud.
While the IRS is trying to dig that hole, some are turning to a private company that allows subscribers to skip in front of a customer service phone line. Lawmakers want the IRS to investigate this campaign, enQ. “No taxpayer has to pay more than $ 1,000 to a private company to have the IRS answer their phone calls. It’s insane, ”Senate Finance Committee Chairman Ron Wyden, D-Ore, told the Associated Press.
Taxpayers who want to get their money back on time should be careful IRS Warning and submit earlier, submit electronically, request a direct deposit and make sure there are no errors.